For some months now, forecasting agencies and survey institutes have been stressing the benefits of artificial intelligence in revolutionizing the customer experience. But in the business world, a different tone is being heard. According to a study conducted by Globalization Partners (an international recruitment consultancy), a large majority of managers (across all industries) say they are wary of integrating AI solutions in-house.
The survey questioned 1,500 managers in Australia, the UK and the USA.
Results
The study highlights a certain ambivalence on the part of panelists. 84% of respondents say their organization plans to invest more in AI over the next 12 months, but 97% feel concerned about this new technology.
“Less than 2% of respondents believe that their company has the human resources needed to implement their AI projects. Without the right talent and processes, organizations are often ill-prepared for successful AI adoption. A situation that can raise a certain amount of anxiety on the part of managers,” explains G-P.
An unavoidable investment
According to the figures presented, more than two-thirds of those surveyed believe that AI is crucial to operating and remaining competitive in global markets. However, the same percentage say they are concerned about the financial consequences of misusing this tool.
AI, for what?
According to respondents, this new technology could help them make better headway in international markets. “In fact, 96% of those surveyed believe that companies that use AI to support asynchronous working across countries and time zones will soon surpass those that don’t.”
Sixty percent of companies say they are allocating more budgets to in-house AI …
